REFUND POLICY

At One Clothing Co, we strive to make your shopping experience enjoyable and stress-free. We understand that sometimes you may need to return a product, and we want to make this process as straightforward as possible.

Easy-to-Find Returns Policy 

Our return policy is prominently displayed on our website to ensure transparency and accessibility. If you ever have questions about our policy, please refer to the "Returns" section on our website or contact us through our dedicated "Contact Us" page.

Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. In those cases, One Clothing Co will cover the return shipping expenses.

30-Day Return Period

We offer a 30-day return policy, providing you ample time to assess your purchase. If 30 days have passed since receiving your item, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. A valid receipt or proof of purchase is required.

Return Process

Initiating a return is hassle-free. Simply contact us through our "Contact Us" page to start the process. Once your return is approved, we'll send you a return shipping label, along with detailed instructions on where and how to send your package. Remember, returns sent without prior authorization will not be accepted.

Damages and Issues

Upon receiving your order, please inspect it promptly. If you discover any defects, damages, or if you've received the wrong item, contact us immediately. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

 Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, hazardous materials and sale items are non-returnable. Feel free to reach out if you have questions about specific items.

Exchanges

For a quick exchange process, return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds and Processing Time 

Once we receive and inspect your return, we'll notify you of the approval status. If approved, a refund will be automatically issued to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional processing time.

We appreciate your understanding and cooperation with our return policy. If more than 15 business days have passed since your return was approved, please don't hesitate to contact us for further assistance. Thank you for shopping with One Clothing Co.